[00:00] (0.24s)
Salesforce and Service Now are two of
[00:02] (2.08s)
the world's largest enterprise software
[00:03] (3.76s)
vendors, each making more than 10
[00:05] (5.68s)
billion a year in revenue and each with
[00:07] (7.52s)
a market cap of more than 200 billion.
[00:10] (10.00s)
Both produce software needed to run the
[00:11] (11.84s)
world's biggest businesses.
[00:13] (13.36s)
Interestingly, both were founded about
[00:15] (15.28s)
25 years ago. Coincidence? I don't think
[00:18] (18.08s)
so. Salesforce built the first
[00:19] (19.84s)
cloudnative CRM and Service Now built
[00:22] (22.32s)
the first cloudnative ITSM system. Both
[00:25] (25.04s)
rode the cloud computing wave to victory
[00:27] (27.12s)
over the respective incumbents. The
[00:29] (29.04s)
story is much the same for Netswuite
[00:30] (30.96s)
Success Factors and a host of other B2B
[00:33] (33.28s)
startups from the early 2000s. The
[00:35] (35.60s)
founders of these businesses realized
[00:37] (37.28s)
that SAS offered a way to build a 10
[00:39] (39.36s)
times better product. Just as important,
[00:41] (41.92s)
these founders knew that the incumbents
[00:43] (43.60s)
would struggle to adapt to the new world
[00:45] (45.36s)
of cloud computing, giving them the edge
[00:47] (47.36s)
they needed to go up against them and
[00:49] (49.12s)
win. AI presents the same once in a
[00:51] (51.76s)
generation opportunity for today's
[00:53] (53.36s)
founders. Tomorrow's enterprise software
[00:55] (55.76s)
systems won't just be the system of
[00:57] (57.60s)
record for work done by humans. They'll
[00:59] (59.84s)
have AI embedded deeply and thoughtfully
[01:02] (62.24s)
throughout and will help employees do
[01:04] (64.08s)
their work faster and more accurately.
[01:06] (66.48s)
Think Cursor for sales, HR, and
[01:09] (69.20s)
accounting. Just as before, today's
[01:11] (71.52s)
incumbents will struggle to rebuild
[01:13] (73.28s)
their products around this new
[01:14] (74.64s)
technology, giving today's startups the
[01:17] (77.04s)
time they need to win. History doesn't
[01:19] (79.04s)
repeat itself, but it sure does rhyme.
[01:21] (81.36s)
Interested in building AI native
[01:22] (82.96s)
enterprise software?